Call Center Agent 2025

About

Description

Fidelity Services Group is widely regarded as one of Southern Africa’s most esteemed and longstanding providers of security solutions, with an impressive legacy that spans more than 60 years. With a proven track record of delivering exceptional service, the company has earned its place as a trusted leader in the security industry. This success is driven by its commitment to offering top-tier service while continually advancing innovation in protective technologies, ensuring the highest standards of safety and security.

Responsibilities

• Answer incoming calls promptly and professionally
• Provide accurate and relevant information to customers
• Upsell and cross-sell additional products to existing and potential clients
• Sell multiple products to sales leads generated from various platforms
• Handle and overcome client objections, focusing on opening, closing, and maintaining proper telephone etiquette, such as recognizing buying signals Identify customer needs through effective probing and seize upselling opportunities when they arise
• Meet minimum sales targets consistently
• Achieve a minimum QA (Quality Assurance) and Compliance score of 90%
• Meet daily and monthly ARPU (Average Revenue Per User) targets
• Achieve daily and monthly sales conversions by always asking clients for referral leads

Qualifications

• Hold a Matric / Grade 12 certificate
• Have at least 3 years of experience in an inbound sales call center (telecommunications experience is a plus)
• Be flexible to work weekends and after hours when required
• Commit to working one Saturday per month
• Stay target driven
• Be punctual

Application instructions:

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